ورود و ثبت نام

چطور می توانم حساب کاربری ایجاد کنم ؟

با شماره موبایل به راحتی می توانید در کالا باخ ثبت نام کنید. در صفحه پروفایل شماره موبایل را در باکس ثبت نام وارد کنید و دکمه ورود به کالا باخ را بزنید. چند لحظه صبر کنید تا رمز موقت برای شما پیامک شود و سپس رمز را وارد کنید تا فرایند ورود و ثبت نام شما تکمیل شود.

رمز عبورم را فراموش کردم ، چطور وارد سایت شوم ؟

برای ورود به کالا باخ نیازی به رمز ثابت نیست. در قسمت پروفایل ابتدا شماره تماس را وارد کنید و سپس دکمه ثبت را بزنید. رمز ورود برای شما پیامک خواهد شد.

 
می توانم بدون ورود از سایت خرید کنم ؟

اگر قصد خرید اینترنتی از کالا باخ دارید باید حتما وارد حساب کاربری شوید تا بعد از انتخاب کالا به مراحل بعدی دسترسی پیدا کنید و بتوانید سبد خریدتان را مشاهده یا ویرایش کنید.

آیا اطلاعاتی که قبلا در پروفایلم وارد کردم ، قابل تغییر است ؟

بله. بعد از ورود به سایت با رفتن به صفحه حساب کاربری، به راحتی اطلاعات قبلی را می‌توانید مشاهده و ویرایش کنید.

 
برای ثبت نام در سایت به چه اطلاعاتی نیاز دارم ؟

در مرحله ثبت نام تنها به شماره موبایل نیاز دارید. اگر قصد خرید از سایت داشته باشید نیاز به آدرس دقیق پستی جهت ارسال سفارش و کد ملی دارید. 

 

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.